Tuesday, May 05, 2009

Telephone Assistance!!

You know when you are really stuck... your anxiety levels are rising, your mobile phone has stopped working. You have phone technical support - OFF a FRIENDS phone... you are on hold for twenty minutes- still no solution, nothing is done about your problem.

SO... you give up, tired of arguing with the guy on the other side, you end the call and proceed to try everything you know about mobile technology....!!!!

24 hours later... you changed a setting and you can now make, receive calls and send and receive text messages. This is a revelation!!!

You turn on your laptop you know you have to write blog for your being bad assignment, Plug in the mobile Internet device...

OT OH - COMPUTER SAYS NO!!! - ERROR CODE = NO!!!!!!!!!

(Good old tech support again!!???!!!) Try everything you know, unplug, reconnect, disconnect, reconnect.

Tears are welling in the eyes - same problem - error code.




  • 191 it is "Hello Vodafone technical support how can i help you?"


Choosing to be really nice to this one "Grr" after 15 minutes i am transfer ed to secondary support - OK must be getting somewhere! 60minutes later - still on hold.... My neck hurts, my hand hurts, have made two cups of tea, done the washing and the drying and bleached the bathroom with only one hand.


I am ending the call and calling them back!!!!


"sorry but unfortunately we cannot take no more calls as we are now closed please call again tomorrow as we will be open as usual"

WHAT THE ****** GRRRR!!!


(After a 60min phone call the following day- still no solution - apparently its my computers fault)
Please see next blog - 'At the Library'

http://name-n-shame.co.uk/vodafone.htm

http://www.moneysupermarket.com/community/forums/t/bad-experience-with-vodafone-customer-service-33417.aspx

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